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D365 Managed services & support

Your D365 Environment Continuously Improved

Engineering-led D365 managed services — proactive monitoring, continuous optimisation, Microsoft update management, and the ongoing AI capability expansion that keeps your D365 investment delivering more value every quarter.
A D365 implementation is not finished at go-live. The organisations that extract the most value from D365 treat it as a living system — continuously improved, not periodically patched
Support vs managed services

The difference that matters after go-live

One fixes what breaks. The other makes D365 more valuable every quarter.

Traditional D365 Support:

CaliberFocus D365 Managed Services:

What we deliver

Three D365 managed services capabilities

Platform health, continuous improvement, and AI capability expansion — under one engagement
CF services

D365 Platform Health & Operations

Proactive monitoring and management across your entire D365 estate

D365 performance degrades in ways that are invisible until they become incidents — slow form loads accumulating, batch job failures going unnoticed, integration errors silently dropping records. We monitor your D365 environment 24/7 with telemetry, alerting, and proactive investigation that catches issues before your users do.

Functional Support & Continuous Improvement

The D365 team that knows your system, improving it every month

D365 support fails when it is answered by people who did not implement the system. Our managed services engagements are staffed by functional consultants and engineers who understand your configuration, your business rules, and your edge cases. Every engagement includes a structured continuous improvement programme — not just break-fix reactivity.
CF services
service cf

AI Capability Expansion & Copilot Optimisation

Quarterly AI maturity advancement built into every engagement

The organisations that extract the most value from D365 treat AI as a continuous programme, not a one-time activation. We include AI capability expansion as a standard component of every Enterprise managed services engagement — adding Copilot capabilities, tuning existing agents, building new automation, and advancing the D365 environment toward autonomous operations quarter by quarter.
services tiers

Choose the level that fits your D365 environment

Essential to Enterprise — all tiers staffed by D365 consultants who know the platform

D365 Essential Support

99.5% uptime · 8hr response
D365 environments requiring reliable monitoring and break-fix resolution

24/7 environment health and integration monitoring

Functional issue triage and resolution (business hours)

Microsoft wave release assessment and sandbox testing

Monthly environment health report

Security role review and access control audit

Up to 10 hours functional consulting per month

D365 Professional Managed

99.9% uptime · 2hr response
Business-critical D365 environments requiring proactive engineering and continuous improvement

24/7 proactive monitoring with anomaly detection

Priority issue resolution (4hr SLA for P1 issues)

Full Microsoft update management and regression testing

Monthly enhancement delivery sprint

Power Platform and Copilot monitoring and maintenance

Up to 40 hours functional and technical consulting per month

D365 Enterprise Managed

99.99% uptime · 30min response
Mission-critical D365 estates with AI operations and full-platform managed services

Full-platform monitoring across all D365 modules and Power Platform

Dedicated D365 consultant and engineer — continuous system context

Unlimited functional and technical support with direct escalation

Quarterly AI capability expansion and Copilot maturity programme

Continuous improvement roadmap with monthly sprint delivery

Custom SLA, reporting, and governance aligned to your organisation

SLA commitments

Response time SLAs by priority and tier

Clear commitments. Measured outcomes. Monthly reporting on every metric.
Priority Definition Essential ProfessionalEnterprise
P0 — Critical D365 down, data loss risk, or AI agent failure
causing business process stoppage
4 hours 1 hour 30 minutes
P1 — High Major D365 module unavailable, critical workflow
broken, or integration failure
8 hours 2 hour 1 hour
P2 — Medium Feature degraded, workaround available,
or enhancement request
2 business days 4 hours 2 hours
P3 — Low Minor issue, question, or improvement request 5 business days2 business days Next sprint
Where this works?

D365 managed services — by industry

Healthcare & Regulated Industries

Health system D365 managed services — HIPAA-compliant D365 operations management with PHI-aware access controls, audit logging, and BAA-compliant incident response

RCM platform operations — ImpactRCM.AI and D365 Finance managed operations covering AI agent accuracy monitoring, billing workflow health, and integration performance

Wave release management for regulated D365 — structured Microsoft update testing protocol for healthcare organisations where unvalidated changes carry clinical and compliance risk

Copilot expansion for clinical operations — quarterly activation of new D365 Copilot capabilities in clinical and revenue cycle workflows as part of managed services scope

Manufacturing & Distribution

D365 SCM continuous operations — supply chain module health management, integration monitoring, and performance optimisation for manufacturers dependent on real-time inventory visibility

Production environment managed services — D365 Finance and Supply Chain managed operations with month-end close support, period processing, and financial consolidation assistance

AI expansion for supply chain — quarterly Copilot and predictive analytics capability advancement in D365 SCM for demand planning, quality management, and procurement

ERP stabilisation programme — structured post-go-live managed services engagement delivering the optimisation and clean-up that every D365 implementation needs in months three through twelve

Financial Services & Enterprise

Multi-entity D365 Finance managed services — ongoing management of complex multi-entity, multi-currency D365 Finance environments with month-end support and consolidation assistance

Compliance-auditable change management — documented, approved, and logged D365 configuration changes meeting FFIEC, PCI-DSS, and SOX audit trail requirements

Copilot and AI operations management — monitoring, tuning, and expanding AI capabilities in D365 Sales and Finance for financial services organisations using Copilot at scale

D365 CE managed services — ongoing Sales and Customer Service optimisation, Copilot performance management, and continuous improvement for revenue and service teams

What you can expect?

Outcomes from D365 managed services

Numbers from live systems — not vendor projections

99.9%+

D365 environment uptime under managed operations

40%

Reduction in user-reported D365 issues within 6 months

3×

More Copilot capabilities active by end of year one vs go-live

Zero

Microsoft update incidents with structured wave management

Why CaliberFocus?

What makes our D365 managed services different?

The Team That Implemented It, Manages It
When CaliberFocus implements your D365 environment, our managed services engagement carries full implementation context — the decisions made, the configurations chosen, the workarounds in place. Faster resolution, fewer regressions, and improvements that understand your business logic rather than working around it.
AI Operations as a Standard Service
Copilot performance monitoring, agent accuracy tracking, AI capability expansion, and quarterly AI maturity advancement are standard managed services components — not optional add-ons at extra cost. The D365 environments we manage get smarter every quarter
Microsoft Update Expertise That Prevents Incidents
Microsoft releases two D365 update waves per year, each affecting hundreds of features across every module. Without structured testing and management, updates cause regressions. We test, assess, and manage every wave release as a formal programme — zero unplanned D365 incidents from Microsoft updates.
Accountability You Can Measure
Every managed services engagement includes a monthly health report covering uptime, incident volume and resolution, enhancement delivery, Microsoft update status, and AI performance metrics. Visible accountability — not a managed services relationship that disappears after go-live.
Connected Services

Implement with us — then grow with us

Copilot & AI Integration for D365

The AI capability expansion programme that managed services advances every quarter

CRM & Customer Engagement

D365 CE implementation with managed services from launch day

ERP & Finance Operations

D365 Finance and SCM implementation — transition seamlessly to managed operations at go-live.

User Adoption & Training

Adoption support and training delivery that managed services sustains post-go-live.

Ready to treat D365 as a living system — not a deployed project ?

Tell us where your D365 environment is today. We will show you what it should look like by the end of year one under managed services.

Industries We Serve

manufacturing industry

Industrial Manufacturing

banking industry

Banking and Finance

retail industry

Retail and Ecommerce

Pharma & Life Sciences

logistic industry

Logistics and Supply Chain

energy industry

Energy and Utilities

media industry

Media and Entertainment

travel industry

Travel and Hospitality

Education & EdTech

Application innovation backed by deep engineering..

cf difference
Measurable Results

50% reduction in technical debt for enterprise clients

True Partnership Model

Dedicated teams integrated with your workflow

Rapid Innovation Velocity

Ship features 3X faster with our DevSecOps pipeline

Enterprise-Grade Security

SOC 2 compliant engineering practices

Partnering for Innovation & Growth

We collaborate with global technology leaders to deliver secure and scalable growth-driven digital solutions. Our partnerships strengthen our ability to innovate, accelerate transformation, and drive measurable business impact for our clients.

Case Studies

Enhancing
Clinical Care,
Fewer Readmits!

Automating docs, coding & compliance

We used generative AI to automate documentation, compliance checks, and medical coding. The solution improves accuracy, cuts manual effort, speeds turnaround, and ensures regulatory compliance in clinical use.
0 +

Global Partnership

0 +

Years Proven Success

200 +

Global Associates

What our clients say about our work?

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Security & Compliance

caliberfocus certification

Ready to transform your business? Contact us today.