About Client
Westlake Medical Center is a regional multi-specialty hospital network based in California, operating five hospitals with a combined capacity of 800 beds. Serving over 1.5 million outpatient visits annually, the organization employs more than 4,000 clinicians and administrators across departments including cardiology, pulmonology, and internal medicine.
Challenge
Westlake Medical Center was grappling with an overwhelming data burden. Physicians were expected to make quick, high-stakes clinical decisions while navigating massive volumes of patient information from multiple systems, EHRs, radiology PACS, lab systems, and legacy databases.
Challenge – Key Issues Identified
- Physicians spent an average of 18 minutes per patient reviewing fragmented data across EHRs, PACS, lab systems, and legacy platforms.
- Lack of unified data visibility delayed time-sensitive clinical decisions.
- Early indicators for chronic conditions (CHF, COPD) were frequently missed, contributing to rising readmission rates.
- Manual chart reviews increased physician burnout and reduced documentation satisfaction.
- Existing systems lacked intelligent summarization or predictive capabilities.
- Leadership required an AI-powered decision support system that could:
- Integrate with Epic and Cerner
- Deliver real-time insights
- Avoid disruption to existing workflows
Solution
CaliberFocus deployed a tailored AI-as-a-Service platform integrated with Epic and Cerner systems. Key components included:
- AI-Driven Clinical Summary Engine: Unified structured and unstructured data into concise summaries.
- Predictive Risk Modeling: Identified high-risk patients and flagged early deterioration indicators.
- Diagnostic Insight Assistant: Recommended next-step diagnostics based on patient history and lab results.
- Secure Cloud Delivery: Fully managed deployment with no infrastructure burden.
Outcomes (9 Months Post-Deployment)
| Metric | Before | After |
|---|---|---|
| Chart Review Time | 18 minutes | 6 minutes |
| Readmission Rate (CHF/COPD) | 14% | 9% |
| Diagnostic Turnaround | Baseline | 25% faster |
| Physician Documentation Satisfaction | 58% | 81% |
Business Impact
- 90% accuracy in predicting readmission risk
- 40% reduction in administrative workload
- Improved interdepartmental collaboration
- Shorter length of stay and enhanced patient outcomes
CaliberFocus didn’t just give us another dashboard, it gave our clinicians a second brain.”
— Dr. Rebecca Hall, CMIO, Westlake Medical Center