Microsoft Power Platform Services

Power Apps, Power Automate, Power BI, Power Pages, and Copilot Studio — the Microsoft low-code platform that turns every D365 gap into a solved problem, without the cost and lead time of custom development.

The best D365 implementation still has gaps. Power Platform closes them — in weeks, not
quarters, and at a fraction of the cost of custom code.

No ERP or CRM — however well-implemented — covers every workflow, every role, and every process touchpoint. Power Platform fills those gaps without the cost, risk, or lead time of custom development.

Workflows that need a form

Approval processes, inspection checklists, onboarding forms, and field data capture — D365 is not designed for all of them. Power Apps is.

Approvals that cross systems

Multi-step approvals involving D365, SharePoint, Teams, and email need an orchestration layer. Power Automate is that layer.

Data in D365 no one can see

Operational insights, KPI dashboards, and management reporting locked inside D365 that nobody can access without a dedicated Power BI developer.

Power Platform solves all three — and when combined with Copilot Studio, it adds AI to every one of them.

Five products. One data model. Every D365 gap closed.

Power Apps

Canvas, model-driven, and portal applications built on Dataverse

Power Apps delivers production-grade business applications — mobile field tools, management dashboards, and process-specific interfaces — built on the same Dataverse that powers D365, without writing and maintaining enterprise code.

Canvas apps — pixel-perfect interfaces for mobile field workers, inspectors, logistics teams, and clinical staff working outside the D365 UI
Model-driven apps — structured data-entry applications built directly on Dataverse entities — sharing the same data model and security as D365
Responsive design — cross-device applications that work on iPhone, Android, and desktop without separate builds
Offline capability — apps that work in disconnected environments and sync when connectivity is restored — critical for field and clinical scenarios
Integration connectors — 900+ connectors to D365, SharePoint, Teams, SQL, and third-party systems including FHIR and EDI healthcare APIs

Power Automate

Workflow automation across D365, Microsoft 365, and third-party systems

Power Automate orchestrates approval workflows, data synchronisation, notifications, and process automation across D365, Microsoft 365, SharePoint, Teams, and external systems — without the maintenance overhead of custom integration code.

Approval workflow automation — purchase requisitions, expense reports, contract reviews, and HR processes routed through the right people in the right sequence
D365 process automation — triggered workflows on record creation, status change, and field update events in D365 Finance, Sales, and Customer Service
Cross-system synchronisation — automated data flows between D365 and SharePoint, Teams, ERP, and third-party platforms on schedule or event trigger
AI Builder integration — document processing, receipt scanning, form recognition, and entity extraction embedded directly in Power Automate flows
Robotic Process Automation — desktop flows for automating legacy applications and web-based processes that lack API connectivity
Exception handling and alerting — intelligent escalation, failure notification, and audit trail for every automated process

Power BI

Self-service analytics and enterprise reporting on D365 and connected data

Power BI delivers the dashboards, reports, and self-service analytics that make D365 data visible and actionable across the organisation — from executive financial summaries to operational KPI dashboards for frontline managers who need insight without needing to query a database.

D365 report development — certified dashboards built on D365 Finance, Sales, Customer Service, and SCM semantic models with governed metrics and dimensions
Self-service analytics — business-user-friendly Power BI workspaces with published datasets that analysts and managers can build their own reports on
Paginated reports — pixel-perfect, print-ready reports for financial statements, customer invoices, compliance submissions, and regulatory reporting
Power BI Embedded — analytics embedded directly in Power Apps, custom web applications, and customer portals with row-level security
Real-time dashboards — streaming datasets from D365, Dataverse, and event sources for operational monitoring requiring live data updates
Report governance — dataset certification, data lineage, access control, and workspace governance for enterprise-grade Power BI deployments

Power Pages

External-facing portals and self-service sites on the Dataverse platform

Power Pages delivers secure, external-facing web portals that connect customers, partners, and suppliers directly to D365 and Dataverse data — without building custom web applications. Customer portals, supplier portals, case submission sites, and application forms — all connected to the same data model as your D365 environment.

Customer self-service portals — case submission, case status tracking, knowledge base search, and account management for D365 Customer Service deployments
Partner and dealer portals — deal registration, price lists, product catalogue, and service request management for indirect channel programmes
Supplier portals — purchase order acknowledgement, invoice submission, and delivery confirmation integrated with D365 Supply Chain Management
Application and intake forms — grant applications, loan enquiries, patient intake, and service applications feeding directly into D365 or Dataverse
Authentication and security — Azure AD B2C, social login, and role-based portal access with Dataverse row-level security throughout
Liquid template customisation — full design control over portal appearance with Liquid templates, CSS, and JavaScript for branded portal experiences

Copilot Studio

Custom AI agents and conversational interfaces on the Power Platform

Copilot Studio builds custom AI agents and chatbots that extend D365 and Power Platform with conversational intelligence — handling enquiries, routing requests, automating tasks, and surfacing D365 data through natural language interfaces embedded in Teams, portals, and web applications.

D365 copilots — custom copilots for D365 Sales, Customer Service, and Finance that answer questions, retrieve records, and trigger workflows via natural language
Teams and portal chatbots — AI assistants embedded in Microsoft Teams and Power Pages portals for employee self-service and customer engagement
Agentic workflows — multi-step AI agents that research, decide, and act autonomously within defined boundaries — activating Power Automate flows, querying D365, and escalating to humans
Generative answers — knowledge base and document grounding for accurate, cited AI responses connected to SharePoint, D365 knowledge articles, and external documents
Handoff to live agents — intelligent case escalation from Copilot Studio to D365 Customer Service omnichannel with full conversation context preserved
Analytics and monitoring — topic coverage, escalation rates, resolution rates, and user satisfaction tracking for every Copilot Studio agent in production

Unmanaged Power Platform environments accumulate unreviewed apps, ungoverned data connections, and orphaned automations. We implement the Microsoft Centre of Excellence toolkit and governance frameworks that let organisations scale low-code without losing control

CoE Toolkit implementation

Microsoft’s Power Platform CoE Starter Kit — app inventory, maker onboarding, compliance monitoring, and license management

Environment strategy

Development, test, and production environment design with DLP policies, connector governance, and solution deployment pipelines

Maker enablement

Training programmes, app review processes, and fusion development frameworks that empower business builders within governed guardrails

Healthcare & Clinical

Clinical rounding applications — Power Apps for clinical staff capturing patient observations, rounding checklists, and care documentation on mobile devices outside the EHR

Prior auth and compliance forms — Power Apps replacing paper-based and email-driven clinical and administrative forms with D365 data connection

Staff scheduling and HR workflows — Power Automate approval flows for shift requests, leave management, and credentialing updates triggered from HR systems

Patient portal extensions — Power Pages portals for patient intake, appointment requests, and care gap notifications connected to D365 and clinical systems

Finance & Operations

Purchase approval automation — Power Automate multi-level PO approval workflows with D365 Finance integration, budget checking, and Teams notification

Expense and travel management — Power Apps mobile expense capture, Power Automate approval routing, and D365 Finance posting for field and travel-heavy teams

Operational dashboards — Power BI dashboards giving operational managers real-time KPI visibility on D365 Finance and SCM data without IT involvement

Invoice exception management — Power Apps interface for AP teams to review, query, and resolve invoice exceptions flagged by D365 Finance matching rules

Sales, Service & Field

Field sales mobile tools — Power Apps for field sales teams capturing visit notes, outlet data, and compliance information connected to D365 Sales in real time

Customer self-service portal — Power Pages portal for case submission, order status, and account management reducing inbound customer service volume

Service inspection applications — Power Apps for field engineers capturing equipment inspection data, photos, and condition scores connected to D365 Field Service

AI-powered service agents — Copilot Studio agents in Teams and customer portals handling tier-1 enquiries and case routing with D365 Customer Service handoff

10×

Faster delivery of process applications vs custom development

70%

Reduction in manual approval steps via Power Automate workflows

60%

Self-service deflection via Power Pages customer portals

40%

Reduction in time spent searching for D365 data via Power BI

Generative AI &
LLM Solutions

Deeper AI capabilities in D365 using Copilot Studio agents beyond out-of-box Microsoft Copilot.

Business Process Optimisation

Power Platform automation implementing the redesigned processes identified in BPO engagements.

CRM & Customer Engagement

D365 CE extended with Power Apps, Power Automate, and Copilot Studio across every sales and service workflow.

AI-Powered Application Development

When the requirement grows beyond Power Platform capability — custom AI application development.

Tell us the workflow, the role, or the problem. We will design the Power Platform solution that closes it.

Industries We Serve

We collaborate with global technology leaders to deliver secure and scalable growth-driven digital solutions. Our partnerships strengthen our ability to innovate, accelerate transformation, and drive measurable business impact for our clients.

Case Studies

We used generative AI to automate documentation, compliance checks, and medical coding. The solution improves accuracy, cuts manual effort, speeds turnaround, and ensures regulatory compliance in clinical use.

0 +

200 +

When patient data was summarized clearly, documentation felt less burdensome. With CaliberFocus, clinician satisfaction rose from 58% to 81% without changing how teams work.

Dr. Rebecca HallCMIO, Healthcare

Better documentation and fewer audit issues delivered real savings. With CaliberFocus, billing compliance improved to 98.6%, reducing risk while easing the burden on clinicians.

Sophia WilliamsCTO, Clinical care

We gained clear visibility into student performance. Engagement rose, scores improved, and administrative effort dropped by nearly 30 percent, giving educators time to teach.

Andrew MillerDirector, Education Technology

August 11, 2026

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Agentic AI in 2026 looks very different from what most businesses experimented with just a year or two ago. This is no longer about deploying a chatbot or automating a single task. Agentic AI reasons across goals, makes decisions in context,…

CaliberFocus delivers Microsoft Power Platform development services that extend Dynamics 365 with scalable low-code solutions. We combine Power Apps, Power Automate, Power BI, Power Pages, and Copilot Studio expertise to build connected applications, workflows, and analytics solutions.

Power Platform & Low-Code Development

Extend Dynamics 365 Without Writing Enterprise Code.

The gap between what D365 does and what your business needs

Workflows that need a form

Approvals that cross systems

Data in D365 no one can see

The five platform products

Power platform — what each product does

Power Apps

Power Automate

Power BI

Power Pages

Copilot Studio

Power platform governance · Centre of excellence

Low-code at scale requires governance. we build that too

CoE Toolkit implementation

Environment strategy

Maker enablement

Where this works?

Power platform in production — by use case

Healthcare & Clinical

Clinical rounding applications — Power Apps for clinical staff capturing patient observations, rounding checklists, and care documentation on mobile devices outside the EHR

Prior auth and compliance forms — Power Apps replacing paper-based and email-driven clinical and administrative forms with D365 data connection

Staff scheduling and HR workflows — Power Automate approval flows for shift requests, leave management, and credentialing updates triggered from HR systems

Patient portal extensions — Power Pages portals for patient intake, appointment requests, and care gap notifications connected to D365 and clinical systems

Finance & Operations

Purchase approval automation — Power Automate multi-level PO approval workflows with D365 Finance integration, budget checking, and Teams notification

Expense and travel management — Power Apps mobile expense capture, Power Automate approval routing, and D365 Finance posting for field and travel-heavy teams

Operational dashboards — Power BI dashboards giving operational managers real-time KPI visibility on D365 Finance and SCM data without IT involvement

Invoice exception management — Power Apps interface for AP teams to review, query, and resolve invoice exceptions flagged by D365 Finance matching rules

Sales, Service & Field

Field sales mobile tools — Power Apps for field sales teams capturing visit notes, outlet data, and compliance information connected to D365 Sales in real time

Customer self-service portal — Power Pages portal for case submission, order status, and account management reducing inbound customer service volume

Service inspection applications — Power Apps for field engineers capturing equipment inspection data, photos, and condition scores connected to D365 Field Service

AI-powered service agents — Copilot Studio agents in Teams and customer portals handling tier-1 enquiries and case routing with D365 Customer Service handoff

What you can expect?

Outcomes from power platform programmes

10×

70%

60%

40%

Why CaliberFocus?

What makes our power platform practice different

Platform Breadth Across All Five Products

D365 Integration as Standard, Not Add-On

Governance Built Into Every Engagement

Copilot Studio and AI Builder as Core Skills

Connected services

Power platform works best alongside these

Generative AI & LLM Solutions

Business Process Optimisation

CRM & Customer Engagement

AI-Powered Application Development

What gap in your D365 environment needs closing?

Industries We Serve

Healthcare

Industrial Manufacturing

Banking and Finance

Retail and Ecommerce

Pharma & Life Sciences

Logistics and Supply Chain

Energy and Utilities

Media and Entertainment

Travel and Hospitality

Education & EdTech

Application innovation backed by deep engineering..

Measurable Results

True Partnership Model

Rapid Innovation Velocity

Enterprise-Grade Security

Partnering for Innovation & Growth

Case Studies

Enhancing Clinical Care, Fewer Readmits!

Automating docs, coding & compliance

Global Partnership

Years Proven Success

Global Associates

What our clients say about our work?

Thoughts and Insights

Top Generative AI Development Companies Transforming Industries in 2026

Extend Dynamics 365 Without
Writing Enterprise Code.

Generative AI &
LLM Solutions

Enhancing
Clinical Care,
Fewer Readmits!